Clear rules for refunds and cancellations.

This policy applies to payments collected directly by Weblatis LLC for Weblatis subscriptions, paid Business Page features, setup services, digital marketing services, account add-ons and other purchases that expressly link to this policy.

It does not govern payments made directly to an independent local business discovered through Weblatis. Those businesses set and administer their own cancellation and refund rules.

Paid subscriptions renew for the billing period shown at checkout unless cancelled before the next renewal date. You may cancel future renewal through the available account controls or by contacting Weblatis support.

• Cancellation stops the next automatic renewal; it does not normally reverse a charge for a billing period that has already started.
• After cancellation, paid access normally remains available until the end of the current paid period.
• Unused days, unused leads, unused listing features or a decision not to use the service do not automatically create a refund entitlement.
• Deleting a business listing or closing an account does not by itself cancel an active paid subscription.

A customer may ask Weblatis to review the first paid subscription charge within 14 calendar days of purchase when the paid service is materially different from what was presented, cannot be accessed because of a Weblatis issue, or was purchased by mistake and has not been materially used.

Approval is not automatic. Weblatis may offer a full refund, partial refund, service credit, correction, extension or other reasonable resolution depending on the circumstances.

One-time setup, onboarding, listing preparation, website work, content work, campaign configuration and managed services involve reserved time and labour. Refund eligibility therefore depends on the stage of delivery.

Client delays, missing materials, changed preferences or failure to use a completed deliverable do not normally make completed work refundable.

Advertising spend paid to Google, Meta, Microsoft or another advertising platform is not refundable by Weblatis after it has been spent or committed. The same applies to domain fees, marketplace fees, software licences, payment processing costs and other third-party charges incurred for the customer.

• Unspent advertising budget still held by Weblatis may be returned or credited after reconciliation.
• Campaign management fees are treated according to the work completed during the applicable service period.
• Results such as leads, sales, rankings, impressions or conversion rates are not guaranteed unless a written agreement expressly states otherwise.

Weblatis helps users discover and contact independent local businesses. Unless Weblatis is expressly identified as the seller, Weblatis is not the merchant for the local business’s service, appointment, rental, tour, product or booking.

Refund requests for those transactions must be submitted to the relevant business or payment provider under that business’s own terms. Weblatis may provide contact or platform support but cannot promise or issue a refund on behalf of an independent business.

Depending on the facts and any applicable legal rights, Weblatis may approve a full or partial refund where:

• A duplicate charge or clear billing error occurred.
• An unauthorized charge is verified after a reasonable account and security review.
• Weblatis could not provide the paid service because of a material issue within its control.
• A cancellation request was received before work began or before a committed cost was incurred.
• A first subscription purchase qualifies for review under Section 3.
• A refund is required by applicable law or expressly required by a written agreement.

• Subscription time already provided, including partial billing periods after cancellation.
• Completed setup, design, onboarding, consultation, campaign or account-management work.
• Advertising spend, marketplace fees, domain fees, payment processing fees and other third-party costs.
• Services affected by inaccurate instructions, missing approvals, delayed content or other customer-controlled issues.
• Unused features, unused leads or a change of mind after the applicable review period.
• Accounts restricted or terminated for fraud, misuse, prohibited conduct or a material breach of Weblatis terms.

Submit the request through the Weblatis Contact page as soon as possible. Include enough information for us to locate and evaluate the payment.

• Account holder or business name.
• Email address associated with the account.
• Invoice, receipt or transaction reference.
• Payment date and amount.
• Reason for the request and any supporting screenshots or documents.

We may ask for additional information or identity verification. Do not send a full payment-card number, banking password or other unnecessary sensitive credentials.

Weblatis aims to acknowledge a complete refund request within 3 business days and to communicate a decision within 10 business days. Complex cases, third-party reconciliation, suspected fraud or missing information may require more time.

Approved refunds are normally issued to the original payment method. After Weblatis issues the refund, the bank or payment provider may take an additional 5 to 10 business days, or longer in some cases, to display the credit.

Currency conversion differences, international bank charges and exchange-rate changes are controlled by financial institutions and may cause the credited amount to differ from the original local-currency amount.

Please contact Weblatis before starting a chargeback so we can investigate duplicate charges, cancellation records, service delivery or account access. This often resolves billing issues faster.

Submitting a knowingly false chargeback, withholding relevant information or continuing to use a service while disputing the charge may lead to account restriction and recovery of legitimate costs, subject to applicable law.

Weblatis may update this Refund Policy as products, billing methods, services or legal requirements change. The effective date at the top of the page identifies the current version.

The policy in effect when the relevant purchase was made will generally govern that purchase, unless a later change is required by law or provides a more favourable outcome.

For cancellation, billing or refund questions, contact Weblatis and identify the request as a billing matter.

Weblatis LLC
Calgary, Alberta, Canada
Submit a billing request through Contact Us